Our warranty covers electronic products purchased through our website and installations performed by our authorized team. This warranty is designed to protect our customers against manufacturing defects and installation failures under normal conditions of use.
Warranty Duration
1. Electronic products: The warranty lasts for [12 months] from the date of purchase.
2. Installations: The installation warranty covers a period of [3 months] from the date of completion of the installation.
Warranty Coverage
The warranty covers:
- Manufacturing defects in electronic products.
- Failures resulting from incorrect installation by our authorized team.
Warranty Exclusions
The warranty does not cover:
- Damage caused by misuse, negligence, accidents or unauthorized modifications.
- Damage caused by electrical fluctuations, discharges or external factors.
- Products that have been manipulated or repaired by unauthorized personnel.
- Normal wear and tear due to use.
Warranty Claim Process
1.Notification: If you experience a problem, please contact us via email, phone or whatsapp within the warranty period.
2.Required Documentation: Please provide proof of purchase, a detailed description of the problem and, if possible, photographs or videos of the defect.
3.Assessment: Our team will assess the problem to determine if it is covered under warranty.
4.Solution: As appropriate, we will offer repair, replacement of the product or reinstallation.
Limitation of Liability
Our liability under this warranty is limited to the value of the product or service purchased. We are not liable for indirect, incidental or consequential damages.
Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on this page, and will apply only to purchases and installations made after the update date.
